Voice Processing Technology
Voice Processing
Which voice communications functions in your organization can be automated to better serve your customers?
Talk to us about your voice processing opportunities and we can tell you how todays voice technology can be applied.
We have over 18 years experience in voice processing and provided many innovative and reliable solutions to our customers.
Our goal is to design sytems that provide better service to your customers at a lower cost to you while
avoiding common pitfalls. Voice processing can sometimes suffer from a reputation of being a frustrating
"voice jail" for callers, preventing them from reaching the information that they need. Too often this results from
inexpertly designed systems, or limitations of the call processing tools. A well designed and implemented system
will prove to be an asset that enhances your organizations's communications with customers, clients, and prospective
customers.
Call Automation
Many functions of voice communications can be automated for better, more consistent service.
Task as simple as giving schedule information to more complicated real-time database queries can
save callers and your staff time and frustration. For example show times and ticket availability
can be selected from a menu of current performances. Or as another example, a caller to a rental
agency could select a description and list of current rental properties sorted according to the
callers selection of number of rooms, pricing, or location.
Data Interface
Modern voice processing solutions must interact with a whole range of data sources.
The use of standards based connections makes most of the current business databases that support
SQL available to voice applications. Coupled with the ability to easily interpret data into meaningful
audio messages using audio building blocks or speech synthesis this database connectivity can be used
to create many different types of useful voice applications. We can also design a custom database
backend for your voice application with web browser accessible management interfaces.
Commerce Link
Voice applications with the ability to charge bank cards in real time can open up new opportunities
to serve your customers. Callers can purchase services or order merchandise using a telephone with
full verification of the successful outcome of the charge. If your credit card provider offers a web
commerce interface through HTTPS or XML based web services, your voice application can use this ability
to securely process credit card transactions.
